Joshua Micallef

The Coffee Club · Cotton Tree, QLD

Delivering exceptional customer experiences and maintaining the highest standards of service excellence.

• Strong organisational and multitasking abilities, with the capacity to manage a busy cafe during peak times
• Excellent customer service orientation with a track record of building strong customer relationships
• Knowledge of health, safety and food hygiene regulations relevant to hospitality venues
• Proficiency in point-of-sale systems, hospitality management training & ordering systems

Brisbane City Council · Sherwood, QLD

Provided on-time public transport services for the city of Brisbane on behalf of Translink

• Safely operated public buses across metropolitan Brisbane routes, maintaining strict adherence to timetables and road safety regulations
• Delivered consistent, professional customer service to a diverse range of passengers daily
• Managed fare collection and Translink ticketing procedures accurately under time pressure
• Completed mandatory heavy vehicle licensing and ongoing safety and compliance training

Horizon Tutoring Co. · Brisbane, QLD

Responsible for managing tutoring infrastructure, including the SSO, Dashboard and Video-Conference infrastructure.

• Owned the design, deployment and maintenance of the company's Single Sign-On (SSO), dashboard and video-conferencing infrastructure
• Led technical decision-making for the platform, balancing reliability, security and cost
• Worked closely with non-technical stakeholders to translate business needs into practical technical solutions
• Managed uptime and troubleshooting to keep tutoring sessions running without interruption

Coles Group · Woolloongabba, QLD

Customer Service Team Member, responsible for ensuring customer satisfaction and assiting customers whenever and whereever required.

• Balanced front-line customer service duties with team leadership and supervisory responsibilities
• Trained and supported new team members on store procedures and customer service standards
• Handled customer queries, complaints and returns in line with company policy
• Assisted with day-to-day store operations, including stock management and point-of-sale duties

The Coffee Club · Cotton Tree, QLD

Delivering exceptional customer experiences and maintaining the highest standards of service excellence

• Point-of-sale (POS) system experience
• A passion for delivering outstanding customer service and creating a positive cafe experience
• Reliability, punctuality, and a professional attitude towards work